My Tiny Mark — Last updated: July 24, 2026

We want your keepsake to turn out beautifully. If something goes wrong, here's exactly what we'll do.

Questions? Email support@mytinymark.com or call +1 307-310-7781. We reply within 24 hours.

The Short Version

Damaged, Defective, or Wrong Item

Email us within 30 days of delivery with your order number, a short description, and a photo or two. That's all — no video, no fees, and usually nothing to send back.

We'll either replace it free or refund you in full including original shipping. Your choice. If we do need the item back, we send you a prepaid label. You never pay return shipping on a faulty or incorrect item.

Missing or Used-Up Parts

Clay is unforgiving, and a first attempt doesn't always set right. Email us within 60 days and we'll send a free replacement clay pouch — one per order, nothing to return.

Changed Your Mind

You have 60 days from delivery to return an unused kit in its original packaging for a full refund, less a flat $9 restocking fee. You cover return shipping.

Unused means the clay pouch and paint are still sealed. Once opened, we can't resell them, so opened kits aren't eligible. If only the clay was opened and the frame is untouched, email us — we'll usually work something out.

Lost Orders

If tracking stalls or the courier confirms your parcel is lost, we'll open a claim for you. You won't have to wait for it to finish: once your order is 7 days past its expected delivery date with no movement, we reship or refund — your choice.

How to Return Something

1. Email us first at support@mytinymark.com with your order number and reason. Please don't ship anything back before you hear from us.

2. We reply within one business day with a resolution or the correct return address.

3. Ship it and send us the tracking number. Use a tracked service so we can confirm it arrives.

4. We inspect and process — approved refunds and store credit go out within 3 business days. Your bank may take another 3–10 days to post the funds.

Our return address is not the address on your parcel. Items sent to the label address, or to any address found online, may not reach us and can't be refunded. Only use the address we give you in writing.

We can't accept parcels sent Cash on Delivery, or marked "Return to Sender" without approval.

Store Credit (Optional)

You're never required to take store credit. If you prefer it, we'll add a 10% bonus and waive the restocking fee. It's emailed as a code after inspection, never expires, and can't be exchanged for cash.

Exchanges

Want a different colour or size? Email us within 60 days with your order number and the item you'd like instead. If your kit is unused, we'll approve it — you cover shipping the original back, we cover shipping the new one out. Any price difference is confirmed with you before we ship.

Replacements

We'll replace a defective kit free. If a replacement also arrives faulty, we refund you in full rather than send a third.

What We Can't Accept

• Opened or used kits returned for change-of-mind reasons

• Items damaged by misuse or modified from their original form

• Returns sent without prior written approval, or to an unconfirmed address

• Cash-on-delivery return shipments

• Requests made more than 60 days after delivery

Nothing here limits your rights under applicable consumer protection law, including any statutory remedy for goods that are faulty or not as described.

Policy Changes

We may update this policy from time to time. The version published when you placed your order is the one that applies to it.

My Tiny Mark · mytinymark.com support@mytinymark.com · +1 307-310-7781 Monday–Friday, 9am–5pm MT