Refund, Return and Exchange Policy

Last Updated: July 24, 2026

At My Tiny Mark, we value your trust and aim to provide fair and flexible solutions when an eligible product issue occurs. Depending on the circumstances, eligible customers may choose between store credit or a refund to their original payment method.

Please review this policy carefully before making a purchase.

Return Eligibility

Returns are accepted only for eligible product quality concerns, defects, or shipping damage.

We do not accept returns or provide refunds for:

Change-of-mind purchases
Used products
Accessories
Products sent to an unconfirmed return address
Unauthorised “Return to Sender” shipments
Packages returned using Cash on Delivery
Products that have already been replaced once

All return requests are subject to review and approval by our support team.

How to Request a Return

To request a return, contact our support team:

Email: Mytinymark@gmail.com
Phone: +1 307-310-7781

Please include:

Your order number
The reason for your return request
A description of the issue
Photos or a brief video showing the issue, where applicable

If your request relates to a product defect, quality concern, or shipping damage, a clear video demonstrating the issue may be required. This helps our team understand the problem and determine the most appropriate solution.

After reviewing your request, we will confirm whether the return is approved and provide the correct warehouse return address.

Do not return a product before receiving the confirmed return address from our support team.

Refund Options

For an approved return, you may choose one of the following options.

Option 1: Store Credit

When you choose store credit:

Restocking and transaction fees will be waived
You will receive store credit equal to the eligible returned product’s value
The credit may be used toward a future purchase from My Tiny Mark

Store credit does not include any amount that is otherwise ineligible under this policy.

Option 2: Refund to Original Payment Method

You may request a refund to the original payment method used for your purchase.

The following deductions will apply:

Transaction fee: 15% of the eligible product value
Processing and restocking fee: 15% of the eligible product value

The total deduction for a refund to the original payment method is 30% of the eligible product value.

These fees help cover non-recoverable payment processing, inspection, cleaning, handling, and restocking costs.

Return Process

1. Receive Return Approval

Contact our support team and wait for written approval and the confirmed warehouse return address.

2. Ship the Product

Package the approved product securely and arrange shipment to the address provided by our team.

The return address may be different from the address shown on the original shipping label.

3. Share the Tracking Number

After shipping the product, reply to our support email with the return tracking number.

Providing tracking information allows us to monitor the shipment and prepare for its arrival.

4. Product Inspection

After the returned product arrives at our warehouse, our team will inspect it to confirm:

The product matches the approved return request
The reported issue is present
The product meets the eligibility requirements of this policy
All included parts and items have been returned

5. Refund or Store Credit

After the return passes inspection, we will process the approved store credit or refund within seven business days.

You will receive an email confirmation after it has been processed.

Additional processing time may be required before a refund appears in your account, depending on your bank or payment provider.

Store Credit

Approved store credit will be issued after the returned item arrives at our warehouse and successfully completes inspection.

Store credit will generally be processed within seven business days after the inspection is completed. We will email you with instructions explaining how to use the credit toward a future purchase from My Tiny Mark.

Store credit:

Is issued for the eligible product value
Cannot be exchanged for cash
May only be used for purchases from My Tiny Mark
Is subject to any instructions or limitations provided when the credit is issued

Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, contact us as soon as possible.

Please provide:

Your order number
A description of the issue
Photos of the product and packaging
A brief video clearly demonstrating the issue, where applicable

Our support team will review the evidence and determine whether troubleshooting, replacement, return, store credit, or another resolution is appropriate.

Replacement Policy

When appropriate, we may provide a replacement product for an eligible defective or damaged machine.

A machine is eligible for replacement only once. After a replacement has been issued, the order will be considered fulfilled, and the original order and replacement product will not be eligible for another replacement, return, or refund.

Replacement approval remains subject to inspection, verification, availability, and the terms of this policy.

Non-Returnable Items

The following items are considered final sale and cannot be returned:

Accessories
Used machines
Products showing signs of misuse or unauthorised modification
Products returned without prior approval
Products sent to an incorrect or unconfirmed address
Cash-on-delivery return shipments
Products associated with a completed replacement

For hygiene and safety reasons, used products and accessories cannot be returned.

Change-of-Mind Purchases

We do not accept returns, exchanges, or refunds because a customer:

Changes their mind
No longer wants the product
Orders the wrong product
Finds a lower price elsewhere
Decides the product is no longer needed

Please review the product information carefully and contact us with any questions before placing your order.

Incorrect Return Address

All approved returns must be sent to the specific warehouse address provided by our support team.

Do not send the product to:

The address shown on the original package
A sender or fulfilment address
An address found online
Any address not confirmed by our support team

Products sent to an unauthorised or incorrect address may not reach our warehouse and will not qualify for a refund, exchange, or store credit.

Packages marked “Return to Sender” without prior approval may also be ineligible.

Lost Orders and Courier Issues

If tracking information indicates that an order may have been lost by the courier, we will work with the shipping provider to investigate the issue.

We may ask you to:

Contact the courier
Open a missing-package claim
Provide the courier’s claim identification number
Confirm delivery details
Assist with any additional information required for the investigation

Once the courier provides an official resolution confirming that the package has been lost, we may resend the product.

We must receive the courier’s official resolution before sending a replacement for a lost shipment.

Product Exchanges

We may approve an exchange for another model that better fits your needs.

An exchange request must be submitted within 30 days of receiving the original product and remains subject to approval, product condition, inspection, and availability.

How to Request an Exchange

Email Mytinymark@gmail.com and include:

Your order number
The product you received
The model you would like instead
The reason for the exchange request

Exchange Process

Our support team will review your request.
If approved, we will provide the correct return address.
You must return the original product according to our instructions.
After the product arrives and passes inspection, we will confirm the delivery address.
The replacement model will then be prepared for shipment.

Any price difference, shipping cost, fee, or additional payment associated with an exchange will be communicated before the exchange is completed.

Refund Processing Times

Approved refunds are generally processed within seven business days after the returned product passes inspection.

After we issue the refund, your bank, card provider, or payment processor may require additional time to post the funds to your account. These external processing times are outside our control.

Policy Changes

We may update this Refund, Return and Exchange Policy periodically to reflect changes in our products, procedures, business practices, or legal requirements.

The version published on our website at the time of your request will apply, subject to applicable law.

Contact Us

For questions about returns, refunds, replacements, or exchanges, contact us:

My Tiny Mark
Website: mytinymark.com
Email: Mytinymark@gmail.com
Phone: +1 307-310-7781