Shipping Policy

Last Updated: July 24, 2026

At My Tiny Mark, we aim to provide reliable and trackable shipping for every eligible order. This Shipping Policy explains our delivery methods, customer responsibilities, tracking procedures, and how we handle delivery issues.

Shipping Locations

We currently ship to addresses within the:

  • United States

At this time, we cannot deliver to:

  • P.O. boxes

  • A.P.O. addresses

  • B.F.P.O. addresses

  • Certain military or restricted addresses

Please provide a complete residential or commercial street address when placing your order.

Estimated Delivery Times

Estimated processing and delivery times may vary depending on:

  • Product availability

  • Order volume

  • Delivery location

  • Courier service

  • Weather conditions

  • Public holidays

  • Customised or bespoke product requirements

  • Circumstances outside our reasonable control

Any estimated delivery date is an estimate only and is not guaranteed.

You will receive tracking information after your order has been dispatched.

Order Processing

Orders may require processing before shipment. Customised, made-to-order, or bespoke products may require additional preparation time.

Orders are not normally processed, shipped, or delivered on weekends or public holidays.

If there is a significant delay affecting your order, we may contact you using the email address or phone number provided at checkout.

Shipping Carriers

Depending on your order and delivery location, we may use one or more of the following carriers:

  • UPS

  • USPS

  • DHL

  • 4PX

  • Other approved shipping or fulfilment partners

The carrier used for your order will be selected based on product availability, package size, warehouse location, and destination.

We cannot guarantee that a specific carrier will be used.

Shipping Confirmation and Tracking

After your order has been dispatched, we will send a shipping confirmation email containing tracking information when available.

You can use the tracking link to monitor your order’s delivery progress.

If you do not receive your shipping confirmation or tracking information, contact us:

Email: Mytinymark@gmail.com
Phone: +1 307-310-7781

Please include your order number when contacting us.

Customer Responsibility for Tracking

Once tracking information has been provided, the customer is responsible for monitoring the shipment and responding promptly to delivery updates.

The customer may need to contact the carrier directly regarding:

  • Missed delivery attempts

  • Delivery instructions

  • Address corrections

  • Local collection arrangements

  • Redelivery scheduling

  • Packages held at a carrier location

Failure to monitor tracking or respond to the carrier may result in the package being held, delayed, or returned to the sender.

Address Accuracy

Customers are responsible for entering a complete and accurate shipping address during checkout.

Orders will be shipped to the address provided when the order is placed. Please check the following carefully:

  • Recipient’s full name

  • Street address

  • Apartment, suite, or unit number

  • City

  • State

  • ZIP code

  • Phone number

  • Email address

My Tiny Mark is not responsible for delays, failed deliveries, or returned packages caused by incorrect, incomplete, or outdated address information supplied by the customer.

If you notice an address error, contact us immediately. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Carrier Collection Points

Where available, the carrier may redirect an undelivered package to a nearby collection point, access point, post office, or authorised pickup location.

For example, UPS may hold an eligible package at a UPS Access Point after an unsuccessful delivery attempt.

The carrier may provide collection details through:

  • A delivery notice

  • Email

  • Text message

  • Online tracking updates

Customers may be required to present valid identification when collecting a package.

Collection-point availability is determined by the carrier and is not guaranteed by My Tiny Mark.

Delivery Attempts

If the customer is unavailable at the time of delivery, the carrier may:

  • Attempt delivery again

  • Leave a delivery notice

  • Hold the package at a local collection location

  • Request that the customer schedule redelivery

  • Return the package to the sender

Customers are responsible for following the carrier’s instructions and collecting or rescheduling the package within the carrier’s required timeframe.

Failed Delivery Attempts

If the carrier attempts delivery but cannot complete it because the customer is unavailable or the shipping information is incomplete, the package may be marked as:

  • Delivery attempted

  • Insufficient address

  • Undeliverable

  • Refused

  • Unclaimed

  • Held for pickup

  • Returned to sender

A documented delivery attempt by the carrier will be considered evidence that shipment was attempted at the address supplied by the customer.

Proof of Delivery

Tracking information provided by UPS, USPS, DHL, 4PX, or another authorised shipping partner may serve as official evidence of:

  • Shipment

  • Delivery

  • Delivery attempt

  • Collection-point availability

  • Refusal

  • Address problems

  • Return to sender

If tracking shows that an order was delivered, customers should first check:

  • Around the delivery location

  • With household members

  • With neighbours

  • With building reception or management

  • At any designated safe place

  • At a carrier pickup or access point

Customers should also contact the carrier directly for additional delivery details.

Damaged Packages

Please inspect your package as soon as it arrives.

If the package or product arrives damaged, contact us within three days of delivery and provide:

  • Your order number

  • Clear photos of the outer package

  • Clear photos of the shipping label

  • Photos of the internal packaging

  • Photos or video showing the damaged product

Please keep the product and all original packaging until the claim has been reviewed.

Claims without sufficient evidence may be delayed or declined.

Shipping Insurance

Orders are insured during transit where applicable until delivery has been completed or reasonably attempted by the carrier.

Responsibility may transfer to the customer when:

  • Tracking confirms delivery

  • Delivery is accepted

  • The package is collected from a carrier location

  • The carrier records a valid delivery attempt

  • The customer requests that the package be left unattended

  • The customer authorises delivery to a safe place

If the customer instructs the carrier to leave a package unattended, at a door, or in another unsecured location, My Tiny Mark is not responsible for loss, theft, or damage after the carrier follows those instructions.

Packages Marked as Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it:

  1. Check all areas around the delivery address.

  2. Ask household members, neighbours, reception, or building management.

  3. Check whether the package was sent to a collection location.

  4. Contact the carrier for delivery confirmation or GPS information.

  5. Contact My Tiny Mark with your order number and any carrier claim details.

We may require the customer to open a claim with the carrier and provide a claim or case number before we can investigate further.

A carrier’s confirmed delivery record may be treated as proof that the order was delivered.

Return to Sender

Return Caused by Carrier Error

If a package is returned because of a confirmed carrier or shipping error that was not caused by the customer, we may reship the order at no additional shipping cost after confirming the delivery address.

Return Caused by Customer Error

A package may be returned because of:

  • An incorrect or incomplete address

  • Refusal of delivery

  • Failure to collect the package

  • Missed delivery attempts

  • Failure to respond to the carrier

  • An unavailable recipient

  • An unauthorised address change

When a package is returned for a customer-related reason:

  • The original delivery attempt will be considered completed

  • A refund may not be available

  • We may offer reshipment after the correct address is confirmed

  • Additional shipping or handling charges may apply

The reshipment terms will be communicated before the package is shipped again.

Refused Packages

Refusing a package does not automatically qualify the order for a refund.

Packages refused without prior written approval may be treated as unauthorised returns and may not qualify for a refund, store credit, or exchange.

Please contact our support team before refusing delivery or returning an order.

Customs, Duties, and Taxes

Where applicable, shipments may be sent on a Delivery Duty Paid basis, meaning applicable import duties and taxes are included in the purchase price.

If a carrier or customs authority unexpectedly requests additional payment, contact our support team before making the payment.

Any applicable customs treatment may depend on the product, warehouse, carrier, and destination.

Delivery Delays

Shipping delays may occur because of circumstances outside our control, including:

  • Severe weather

  • Natural disasters

  • Carrier disruptions

  • Peak shopping periods

  • Public holidays

  • Labour disputes

  • Transportation delays

  • Security inspections

  • Government restrictions

  • Incorrect delivery information

My Tiny Mark is not responsible for delays caused by carriers or events outside our reasonable control. However, we will provide reasonable support when tracking or investigating an affected shipment.

Non-Delivery Reporting Period

Any claim involving a missing or undelivered package must be reported to us within seven days of the carrier’s most recent tracking update.

Claims submitted after this period may not be eligible for investigation, replacement, or another resolution.

When reporting a non-delivery issue, please include:

  • Your order number

  • Your tracking number

  • Your full delivery address

  • A description of the issue

  • Any communication or claim number provided by the carrier

Order Changes and Cancellations

Contact us immediately if you need to change or cancel an order.

We will make reasonable efforts to assist, but we cannot guarantee changes or cancellations after an order has entered processing or has been shipped.

Once an order is in transit, it cannot be cancelled and must be handled according to our Return Policy.

Policy Updates

We may update this Shipping Policy periodically to reflect changes to our carriers, fulfilment processes, delivery locations, or business practices.

The updated policy will be published on our website with a revised “Last Updated” date.

Contact Us

For questions about shipping, tracking, or delivery, contact us:

My Tiny Mark
Website: mytinymark.com
Email: Mytinymark@gmail.com
Phone: +1 307-310-7781