Return Policy
Last Updated: July 24, 2026
At My Tiny Mark, your satisfaction and confidence in our products are important to us. We are committed to providing quality products and a clear, fair process for eligible returns, exchanges, and replacements.
Please review the following guidelines before submitting a request.
How to Submit a Return or Exchange Request
To begin a return, exchange, or replacement request, contact our support team:
Email: Mytinymark@gmail.com
Please include the following information:
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Your order number
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The reason for your return or exchange request
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A description of the issue
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Photos or a short video showing the issue, when applicable
If your request relates to product quality, a defect, or shipping damage, clear photos and video evidence may be required. This helps our team understand the issue and determine the most appropriate resolution.
After reviewing your request, we will confirm whether it is eligible and provide the correct warehouse return address.
Do not return a product before receiving the confirmed warehouse address from our support team.
Return Options
For an approved return, you may choose one of the following options.
Option 1: Store Credit
When you choose store credit:
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Processing and transaction fees will be waived
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You will receive credit equal to the eligible product value
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The credit may be used toward a future purchase from My Tiny Mark
Store credit cannot be exchanged for cash.
Option 2: Product Exchange
You may request to exchange your product for another eligible model or item.
The approved value of your returned product will be treated as fee-free store credit and applied toward the replacement product.
If the replacement product costs more than the approved return value, you will be responsible for paying the difference. If it costs less, any remaining eligible value may be issued as store credit.
All exchanges are subject to product availability and inspection approval.
Option 3: Refund to the Original Payment Method
You may request a refund to the original payment method used for your order.
The following fees will be deducted from the eligible product value:
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Transaction fee: 15%
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Processing and restocking fee: 15%
The total deduction for a cash refund is 30% of the eligible product value.
These fees help cover non-refundable payment processing costs, product inspection, cleaning, handling, and restocking.
Return Process
1. Receive Return Approval
Contact our support team and wait for written approval and the confirmed warehouse return address.
2. Ship the Product
Package the approved product securely and ship it to the warehouse address provided by our team.
The return warehouse address may be different from the address shown on the original shipping label.
3. Provide the Tracking Number
After shipping the product, reply to our support email with the return tracking number.
This allows us to monitor the shipment and prepare for its arrival.
4. Inspection and Resolution
Once the returned product reaches our warehouse, our team will inspect it to confirm that:
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It matches the approved return request
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The reported issue is present
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All included items and accessories have been returned
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It meets the eligibility requirements of this policy
After the product passes inspection, we will process the approved store credit, exchange, or refund within seven business days.
Your bank or payment provider may require additional time to display a refund in your account.
Return Eligibility and Limitations
To qualify for a return, refund, exchange, or store credit, the following requirements must be met.
Correct Return Address
The product must be returned to the specific warehouse address provided by our support team.
Products sent to an incorrect or unconfirmed address may not be received and will not qualify for a refund, exchange, or store credit.
Packages marked “Return to Sender” without prior approval may also be ineligible.
Hygiene and Safety
For hygiene and safety reasons, the following items cannot be returned:
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Used products
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Used machines or units
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Accessories
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Items showing signs of misuse or unauthorised modification
Change of Mind
We do not accept returns, refunds, or exchanges when a customer changes their mind, no longer wants the product, or orders the wrong item.
Please review all product details carefully before placing your order.
Replacement Limit
An eligible product may only be replaced once.
After a replacement has been issued, the order will be considered fulfilled and will not qualify for another replacement, return, or refund.
Product Defects
If you believe your product is defective, contact us within seven days of delivery.
Please provide:
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Your order number
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A detailed description of the issue
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Clear photos
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A short video demonstrating the problem
After reviewing the evidence, we may offer troubleshooting assistance, a replacement, store credit, or another appropriate resolution.
Incorrect Items
If you receive an incorrect product due to an error on our part, contact us within three days of delivery.
Please provide:
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Your order number
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A clear photo of the product received
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A photo of the packaging and shipping label
After verifying the error, we will arrange for the correct product to be sent at no additional product cost.
Products Damaged During Shipping
If your product arrives damaged, contact us within three days of delivery.
Please provide:
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Your order number
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Photos of the damaged product
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Photos of the shipping box and packaging
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A short video showing the damage, when applicable
After reviewing and approving the claim, we will arrange an appropriate replacement or resolution.
Please keep the original packaging until your claim has been resolved.
Order Cancellations
Before the Order Ships
To request an order cancellation, email us as soon as possible with the subject line:
Cancel Order
Include your order number in the email.
We will make reasonable efforts to cancel the order before it is processed or shipped. However, cancellation cannot be guaranteed once fulfilment has begun.
After the Order Ships
Once an order has shipped or entered transit, it cannot be cancelled.
You must accept delivery and contact our support team to determine whether the product qualifies for return under this policy.
Exchange Process
Approved exchanges may be processed within 30 days after we receive the returned product.
To request an exchange, email us and include:
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Your original order number
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The product you received
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The product or model you would like instead
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The reason for the exchange
If the exchange is approved:
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We will provide the correct return address.
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You must return the original product according to our instructions.
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Our warehouse will inspect the returned product.
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We will confirm your shipping address.
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The replacement product will be prepared for shipment.
All exchanges are subject to eligibility, inspection, product availability, and any applicable price difference.
Unauthorised Returns
Products returned without prior written approval may be refused and may not qualify for a refund, exchange, replacement, or store credit.
We are not responsible for products sent to an incorrect or unauthorised address.
Policy Changes
We may update this Return Policy periodically to reflect changes in our products, business practices, fulfilment procedures, or legal requirements.
The updated version will be published on our website with a revised “Last Updated” date.
Contact Us
For questions about returns, exchanges, replacements, or cancellations, contact us:
My Tiny Mark
Website: mytinymark.com
Email: Mytinymark@gmail.com
Phone: +1 307-310-7781